FREQUENTLY ASKED QUESTIONS
Where do I pick up my keys?
There is an Electronic key safe in the Concierge Office.
If you are facing the front door then walk to your right through the car park. The concierge office is next to the glass exterior staircase and has a sign on it saying: ‘Concierge’. The key safe is on the wall in the concierge with a sign over it saying: ‘Apartment keys located here’.
I have not received my confirmation email/access codes?
Once the security deposit is paid, you will receive your confirmation email. You would have received a payment link for this via the email address provided, please also check your junk folder.
Is there parking at the hotel?
We have 13 on-site parking spaces offered on a first come first served basis. I advise arriving as close to check-in at 3 pm to ensure you get a space. When you make the booking please provide the team with your car registration. Would you like to make a booking?
Can I check in early or leave late?
Check in is from 3pm. Check out is by 11am Early/late check-in/out available at £10 per hour subject to availability. Please ring directly if you require this for your stay.
What is the security deposit?
Each booking will also need to pay a £96 refundable security deposit. This is then refunded after housekeeping has checked the rooms. Guest cannot stay unless this is paid.
CONTACT & DIRECTIONS
82 Unthank Road, Norwich, NR2 2RW
T: 01603 573044
Need directions? Click here to plan your route.